How To File A Claim
InsuraGuest Hospitality Liability Policy inserts a layer of protection that responds to accidents and theft occurred by the guest on a primary basis.
Filing a claim with our carriers is quick and easy.
File your claim online
If you are a member property with a certificate from the InsuraGuest Master Policy, please click below for your claims forms.
Hotels and Vacation Rental Properties
Phone: 1-800-690-5520 (24/7) representative is ready to make immediate contact with you when a loss is an emergency.
- Please include your certificate and property policy number.
Track your claim
Once you have filed a claim, you can check your claim status online, 24 hours a day.
Important details you will need to know:
- First, with very few exceptions, claims must be reported within 72 hours of the date of loss or injury.
- Second, don’t forget and don’t wait, because submitting your claim late could incur a non-insured event. If your items were lost or stolen and are later found, you should contact the carrier and return payment immediately.
- Have your policy number and certificate available for reference.
Canceling a claim
If you have filed a claim and then find the stolen item, you may be able to cancel your claim by contacting InsuraGuest with your claim ID. Canceling a claim will depend on the terms and conditions and the number of days after you have filed. Most claims can be canceled if reported within a few days of the event.