How To File A Claim

InsuraGuest Hospitality Liability Policy inserts a layer of protection that responds to accidents and theft occurred by the guest on a primary basis.  

Filing a claim with our carriers is quick and easy. 

File your claim online

If you are a member property with a certificate from the InsuraGuest Master Policy, please click below for your claims forms.


Hotels and Vacation Rental Properties

  • Log into your dashboard
  • Click on "Claims" on your left sidebar
  • Pick which claim you want to file
    • Accidental Medial 
    • Property and Casualty 
  • Once you have filled out your claim, please click submit



  • Please include your certificate and property policy number.

Track your claim

Once you have filed a claim, you can check your claim status by emailing us at

Important details you will need to know:

  • First, with very few exceptions, claims must be reported within 72 hours of the date of loss or injury.
  • Second, don’t forget, and don’t wait, because submitting your claim late could incur a non-insured event. If your items were lost or stolen and are later found, you should contact the carrier and return payment immediately.
  • Have your policy number and certificate available for reference.  

Canceling a claim

If you have filed a claim and then find the stolen item, you may be able to cancel your claim by contacting InsuraGuest with your claim ID. Canceling a claim will depend on the terms and conditions and the number of days after you have filed. Most claims can be canceled if reported within a few days of the event.